FAQs – Relgard
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FAQs

Below FAQs are some common questions we get from customers, if you have other questions, you can either chat with us,  leave us an offline message, or please just send them to relgardelectronics@gmail.com

Relgard never stores any of your financial information like credit card numbers and security codes (CVV numbers). When you complete your order, Relgard securely passes your billing information to the bank system. Credit Card numbers and CVV numbers are securely discarded immediately after they are sent to the bank.

You also can choose PayPal, Amazon Payments, or Bitcoin when placing an order with us. In this way, you do not have to enter any of your billing or financial information on Relgard's website.

Our Privacy Policy/Statement document can be found here: https://relgard.com/pages/privacy-policy

Yes, we deliver to all countries, except mainland China.

Relgard provides tracking numbers as soon as orders leave our warehouses. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan on packages.

For Express Shipping, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.

Most normal-sized orders are sent out within 1-2 business days. Delivery time can vary a lot per country, but typically it takes about 3-7 days by express shipping, 5-20 days by EMS, and 10-30 days by Airmail. We always try to send purchased items to customers using the fastest shipping service possible, however the choice of courier varies according to the country of residence of the customer.

Relgard only chooses to stock the very best quality products from manufacturers. The quality is guaranteed and we offer a 6-month warranty on the products in our store.

All products that arrive in the Relgard warehouse are checked for perfect appearance and correct functionality by our QC engineers.

Our packing team checks again to make sure that the right accessories are included and that the electrical socket/adapters are correct for your country.

(Please note in the case of region-specific items such as PAL / NTSC TV/Video Color Regions, digital TV, GSM mobile phones, etc., you are responsible for ordering the correct units and we will send you exactly what you order.)

Due to our stringent sourcing and quality check (QC) processes, the fault rate on products shipped out by Relgard is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 183 days from the day you receive the product.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will assume that the warranty period started 30 days after we sent out your order.

Relgard undertakes very strict QC checks. When products come into the Relgard warehouse we have a team of over 15 qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and work perfectly.

But sometimes things can go wrong... that's why we back all our products with a 6 -month warranty. 

If, unfortunately, the product you bought from Relgard.com seems to have a problem, please find below the details of what you can do in 3 steps:

Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often you can solve the problem without your having to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS, fingerprint or Security Camera Systems, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty after going through steps 1 and 2, contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty and have the item repaired at no charge to you.
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