Ordering & support
How buying from Relgard works
The operating facts of this store, in one place: who you are buying from, what shipping costs, how the guarantee on the gauge works step by step, and how a human being here answers you.
Who you are buying from
Relgard is a brand of Neat Circle LLC, based in Erie, Pennsylvania. The business address is 924 W 23rd St, Erie, PA 16502. Orders are packed and shipped by the people who sold them to you — there is no warehouse queue and no third-party shipper handoff on our end.
Shipping
US shipping is included in every listed price — the gauge is $19.97 all-in, and add-ons added to a gauge order ship in the same shipment with no second shipping charge. Orders ship from Erie, PA to addresses in the United States. We do not publish a ship-by timeframe here because we publish only what we can stand behind; if an item cannot be shipped, we contact you by email and refund any amount paid for it if we cannot resolve it with you.
Paying
Payment is by card through the store's secure checkout. The gauge is a one-time purchase — no subscription, no account, nothing recurring. At checkout you may be offered the Relgard Phone Holder for $9.97; after a gauge purchase you may be offered the Dog Seat Belt. Every add-on is optional, priced on its face, and declining one changes nothing else about your order.
The 30-day guarantee on the gauge — exactly how it works
As stated on the product page: use the gauge for 30 days. If it is not for you, here is the whole process:
- Email us within 30 days of your order — replying to your Relgard order email is the fastest way.
- We confirm your refund by reply. No restocking fee, no interrogation, no forms.
- Your refund goes back to the card you paid with.
Our checkout applies a 5-day waiting period to refunds, so a refund can be issued starting 5 days after your order date; email us any time within the 30 days and we will process it as soon as that waiting period has passed. The full policy is the Refund Policy.
That wording is the gauge's guarantee. If your question is about an add-on item rather than the gauge, ask us in the same reply and we will answer for that item specifically — this page does not stretch one product's guarantee over another.
Damaged or wrong items, and everything else
Wrong item, damaged in transit, or a question about an order: reply to your Relgard order email, or write to relgard@neatcircle.com. A person in Erie reads and replies — that is the whole support system, a person rather than a ticket queue. Product questions are usually answered by the guides; the catalog page states what each product is and how it is sold.