Legal
Refund Policy
Relgard — a Neat Circle LLC brand. Last updated: November 2, 2026.
The guarantee
Every item we sell is covered by a 30-day money-back guarantee. If you are not satisfied — wrong item, damaged in transit, or you simply changed your mind — email us within 30 days of your order and we will refund the card you paid with. Our checkout applies a 5-day waiting period to refunds, so a refund can be issued starting 5 days after your order date; email us any time within the 30 days and we will process it as soon as that waiting period has passed. There is no restocking fee.
How to ask
- Email relgard@neatcircle.com, or simply reply to your Relgard order email.
- Tell us your name and, if you have it, your order number (it starts with GS-PMT-).
- A person in Erie, PA reads every request and replies.
How refunds are paid
Approved refunds go back to the original payment card through Stripe. Once we process a refund, your bank may take several business days to post it. We do not ask you to ship anything back to get a refund under this guarantee.
Damaged or wrong items
If your order arrives damaged or we sent the wrong item, contact us within the same 30 days and we will replace it or refund it.